Overview
MyPetDay is operated by JonesLabs LLC ("we", "us", or "our"). This policy covers refunds for the paid Plus and Family plans.
Free Plan
The Free plan does not involve any payment and therefore is not subject to refunds.
Paid Subscriptions
Plus and Family are billed monthly. You may cancel at any time, and your plan stays active until the end of the current billing period. No prorated refunds are provided for partial months.
Refund Eligibility
Refunds may be granted in the following circumstances:
- Technical issues that prevent you from using the Service and cannot be resolved
- Duplicate charges or billing errors
Refunds are generally not provided for:
- Change of mind after the billing period has started
- Unused subscription time
- Dissatisfaction with features that were accurately described
- Failure to cancel before automatic renewal
How to Request a Refund
To request a refund, please contact us with:
- Your account email address
- Date of the charge
- Reason for the refund request
We aim to respond to refund requests within 5 business days.
How to Cancel Your Subscription
You can cancel your subscription at any time through your account settings. Navigate to Settings > Subscription to manage your plan. Cancellation takes effect at the end of your current billing period.
Payment Processing
Payments are processed by Polar. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about refunds or need assistance, please contact us.