Overview
We want you to be satisfied with MyPetDay. This policy outlines our refund practices for paid subscription plans.
Free Tier
MyPetDay offers a free tier with basic functionality. The free tier does not involve any payment and therefore is not subject to refunds.
Paid Subscriptions
For paid subscription plans (Plus, Pro, or other premium tiers):
- Monthly subscriptions: You may cancel at any time. Your subscription will remain active until the end of the current billing period. No prorated refunds are provided for partial months.
- Annual subscriptions: You may cancel at any time. Your subscription will remain active until the end of the annual billing period. Refunds for annual plans may be considered on a case-by-case basis within the first 14 days of purchase.
Refund Eligibility
Refunds may be granted in the following circumstances:
- Technical issues that prevent you from using the Service and cannot be resolved
- Duplicate charges or billing errors
- Annual subscription cancellation within 14 days of initial purchase (case-by-case)
Refunds are generally not provided for:
- Change of mind after the billing period has started
- Unused subscription time
- Dissatisfaction with features that were accurately described
- Failure to cancel before automatic renewal
How to Request a Refund
To request a refund, please contact us with:
- Your account email address
- Date of the charge
- Reason for the refund request
We aim to respond to refund requests within 5 business days.
How to Cancel Your Subscription
You can cancel your subscription at any time through your account settings. Navigate to Settings > Subscription to manage your plan. Cancellation takes effect at the end of your current billing period.
Payment Processing
Payments are processed through our payment provider. Refunds will be issued to the original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about refunds or need assistance, please contact us.