What is MyPetDay?
MyPetDay is a pet care tracker. You log feedings, walks, medications and other tasks, and everyone in your household can see what's already been done. Sharing with other people needs the Plus or Family plan.
How do I log in?
MyPetDay uses 6-digit codes instead of passwords. Enter your email address and tap Continue, and we'll email you a code. Enter it on the next screen to log in.
What if I don't receive the email?
Check your spam or junk folder first. If it isn't there after a few minutes, tap Resend code to get a new one. Make sure you're using the same email address you signed up with.
Do I need to create an account?
There is no separate step. The first time you enter your email address and the code, MyPetDay creates your account.
How do I log a task?
On your dashboard, find your pet and tap the task you did, like Breakfast or Walk. The button changes to show it's done.
Can I undo a task I logged by mistake?
Yes. Tap the task again within 5 minutes to undo it. After 5 minutes the log is locked, so your history stays accurate.
Do other household members see my updates?
Yes. Everyone in your household sees the log within a few seconds. Inviting other members needs the Plus or Family plan.
Why did my task disappear?
Tasks reset every day at 4:00 AM in your time zone, so each morning starts with everything ready to log again. Past logs are saved, and you can see them in your pet's history.
What are the different task types?
There are 10: General (water, treats, playtime), Walk (with duration), Food (meals with portions and meal labels), Medication (with dosage), Supplement (vitamins and other supplements), Grooming (brushing, nail trims, baths), Preventative (monthly treatments like heartworm or flea prevention), Enrichment (puzzle feeders, Kongs, nosework), Cleaning (bowls, bedding, litter box) and Training (sessions with duration).
When should I use Food vs General for treats?
Use Food when you want to track how much your pet eats (like "1 cup kibble") and which meal it was: breakfast, lunch, dinner or snack. Use General for simple yes/no tasks like "gave a treat" where the amount doesn't matter.
What is an enrichment task?
Enrichment tasks track activities that keep your pet's mind busy. When you log one, you can pick the activity: puzzle feeder, bone, Kong, lick mat or nosework. Over time you can see which ones your pet gets and how often.
How do preventative due dates work?
For preventatives like a monthly flea treatment, set a repeat interval (every 30 days, for example) or a specific date. MyPetDay shows when the next dose is due, based on when you last logged it.
What is a cleaning task?
Cleaning tasks track when pet equipment was last cleaned: food and water bowls, bedding, kennels, crates, litter boxes, toys and grooming tools.
What is a training task?
Training tasks record each session and how long it lasted, so you can see how often you're working on obedience, tricks or behavior.
How do I invite family members?
Open Household and tap the invite button. Enter their email address and choose a role, and they'll get an email invitation. Inviting members needs the Plus or Family plan.
What can each role do?
Owner: full control, including inviting people, changing settings and deleting pets. Family: can log tasks, add pets and see everything. Helper: can only log daily tasks, which suits a regular pet sitter. Junior Helper: can log tasks and gets a leaderboard badge, for kids.
Can my pet sitter use MyPetDay?
Yes, in two ways, and both need the Plus or Family plan. You can invite them to your household with the Helper role, so they log tasks like anyone else. Or you can create a guest link, which works without an account: a view-only link shows your pet's care information, and a service-mode link also lets them check in and out, complete tasks and leave a note about the visit.
How do invitations work?
When you invite someone, they get an email with a link. They click it, log in with their email address, and join your household. Invitations expire after 7 days.
Can I have more than one household?
Yes. On Free you can create 1 household, and on Plus or Family you can create 2. A second household helps with a vacation home, or with pets that split time between two homes. Each household has its own pets, members, tasks and subscription.
How do I switch between households?
Use the household switcher in the top navigation bar. It lists every household you belong to, including ones you were invited to. Tap one to switch. The current household has a checkmark.
Can I be a member of someone else's household?
Yes. You can join any household you're invited to, whatever your own plan. For example, you might have a Free household for your own pet and also be a member of a friend's household so you can help with theirs. You can belong to up to 5 households in total, including your own.
What reports are available?
Boarding Instructions (all plans): a care guide for sitters and kennels, with the daily routine, enrichment activities and emergency contacts. Pet Health History (Plus and Family): conditions with their notes timeline, current medications and supplements, the feeding schedule, preventative care status, upcoming appointments and vaccination history. Daily Care Summary (Plus and Family): feeding, medications, supplements and recent health notes.
How do I print or share a report?
Go to Documents from your dashboard, choose your pets and a report, and it opens in a new window. Use your browser's print command (Ctrl+P or Cmd+P) to print it or save it as a PDF.
Which report should I use?
Boarding Instructions for sitters and kennels. Pet Health History for checkups, sick visits and ongoing health problems. Daily Care Summary for groomers or as a quick reference.
How do I change my time zone?
Go to Settings and choose your time zone from the Timezone dropdown.
What does the time zone affect?
Your time zone decides when each day starts and ends. Tasks reset at 4:00 AM in your time zone, which matters for overnight tasks and for recording history on the right day.
How do I update my contact information?
Go to Settings and scroll to the contact info section for reports. Add your phone number and address there, and use the checkboxes to choose which details appear on printed reports.
How do I delete my account?
At the bottom of Settings, choose the option to delete your account and confirm. This permanently removes your account and can't be undone. Tasks you logged stay in your household's history, marked as logged by "Deleted User".
How do I add a photo of my pet?
Open your pet's profile, tap the photo area or the camera icon, and choose a photo from your device. MyPetDay resizes it automatically.
What happens to photos I upload?
Photos are stored with your household's data and resized for the web. Your pet's photo shows on the dashboard, in reports and on their profile.
Can I change a photo?
Yes. Tap the current photo on your pet's profile and upload a new one to replace it.
How do I track my pet's vaccinations?
Open your pet's profile and tap Vaccinations. Add each vaccine with the date given, the vet, and when the next dose is due. The profile shows which vaccines are coming due. Vaccination tracking needs the Plus or Family plan.
What vaccine categories are available?
Vaccines are grouped as Core (required, like rabies), Non-Core (optional, depending on lifestyle) and Lifestyle (based on your pet's activities and environment).
Can I see my pet's full vaccination history?
Yes. The vaccination section lists every vaccine by date, and the Pet Health History report includes it.
What are health notes?
Health notes track symptoms and conditions, like limping, vomiting, appetite changes or behavior problems. Add observations as things change and mark the note resolved when it clears up. The result is a timeline you can show your vet.
How do I add a health note?
Open your pet's profile and tap Add note. Choose the condition (like Limping or Vomiting) and describe what you saw. The note stays on the profile until you mark it resolved.
What conditions can I track?
Limping, appetite changes, vomiting, diarrhea, lethargy, coughing, sneezing, scratching, eye discharge, ear issues, skin issues and behavior changes. There's also an "Other" option for anything else.
How do health notes help at the vet?
You can show the vet when symptoms started, how long they lasted and what you noticed. The Pet Health History report includes the full notes timeline in a printable format.
How do I track my pet's weight?
Open your pet's profile and find the Weight section. Log each weigh-in with the date and optional notes, and the chart fills in over time.
Why track my pet's weight?
Weight changes can point to health problems. A slow gain might mean more food than exercise, and sudden loss can be a sign of illness. The chart makes trends easy to spot and to share with your vet.
What units can I use?
Pounds (lbs) or kilograms (kg). Weight tracking needs the Plus or Family plan.
How do I schedule an appointment?
From your dashboard, tap the calendar icon, or open your pet's profile and find Appointments. Choose the type (vet, grooming, boarding or other), pick a date and time, and add any notes.
Can I get appointment reminders?
On Plus and Family, MyPetDay can email you before each appointment. Go to Settings, then Reminders, to choose how far ahead, such as 1 day or 1 week before.
Can I see all upcoming appointments?
Yes. Your dashboard shows upcoming appointments for all your pets. Each pet's profile also lists its appointments, with a separate section for ones that were missed.
What are achievements?
Achievements are badges for streaks and milestones, such as finishing every daily task for a week, logging your 100th task or filling out your pet's full profile.
How do streaks work?
A streak counts the days in a row on which every daily task for at least one of your pets was done. Miss a day and it starts over. MyPetDay tracks your current streak and your longest one, and awards badges at 3, 7, 14, 30, 90 and 365 days.
Where can I see my achievements?
Go to Settings, then Achievements, to see every badge, the ones you've earned and your progress toward the rest.
What is the household leaderboard?
The leaderboard shows who in your household has logged the most tasks. This week's leaders appear on your dashboard, and the full breakdown is on the Household page. The leaderboard needs the Plus or Family plan.
What is the packing checklist?
When you're getting ready for boarding or a trip, the packing checklist lists what your pet needs: food, bowls, medications, favorite toys, vaccination records and more. Check items off as you pack.
How do I use the packing checklist?
Open your pet's profile and find the packing checklist. It starts with common items for your pet's species, and you can add or remove items. Packing checklists need the Plus or Family plan.
What are guest links?
Guest links share your pet's care information with sitters, dog walkers or anyone who needs it for a while, without them creating an account. They can see your pet's profile, today's tasks and care instructions.
How do I create a guest link?
Go to Settings, then Guest sharing, and create a link. Choose which pets to include, give it a name (like "January sitter") and choose how long it lasts, from 1 day to 1 month. Pick view-only, or service mode if the sitter should be able to check in, complete tasks and leave a note. The link is copied to your clipboard.
Can guests log tasks?
Only with a service-mode link. The sitter can check in and out, complete tasks and leave a note, and you get an email summary when they check out. A view-only link can't log anything. Guest links need the Plus or Family plan.
How do I revoke or manage guest links?
Go to Settings, then Guest sharing, to see your active links, when each one expires and how many times it's been viewed. Delete a link to revoke access right away.
What reminder emails does MyPetDay send?
On Plus and Family: appointment reminders and birthday reminders. On every plan: a reminder when your streak is about to end, and an occasional email if you haven't logged anything in a while. You can turn each one off in Settings, under Reminders.
What are email digests?
Digests are weekly or monthly summaries of your household's pet care: tasks completed, health notes added, unresolved conditions, and vaccines and birthdays coming up. Digests need the Plus or Family plan.
How do I set up reminders and digests?
Go to Settings. Reminders has the reminder emails, and Digests lets you turn the weekly and monthly digests on or off.
What about birthday reminders?
If you've added your pet's birthday, MyPetDay emails you before it comes up. If you don't know the exact date, you can enter an approximate age when you add your pet, or use the day you brought them home. Birthday reminders need the Plus or Family plan.
What is the activity feed?
It lists recent activity in your household: tasks logged, pets updated and members joining. Use it to see what everyone has done without checking each pet.
How far back does the activity feed go?
The last 7 days on Free, 90 days on Plus, and all of it on Family.
What plans are available?
There are three. Free: 1 pet, 1 member and 1 household of your own. Plus: up to 5 pets and 5 members, 2 households of your own and all features. Family: unlimited pets and members, 2 households of your own and all features. On every plan you can belong to up to 5 households in total. Compare them on the Pricing page.
Is there a free trial of Plus or Family?
No. The Free plan has no time limit and includes task logging and the boarding instructions report. Upgrade when you need more pets, more members, or features like vaccination tracking, guest links and email digests.
How do I upgrade or manage my subscription?
Go to Settings, then Subscription, to see your plan, upgrade or manage billing. Upgrades start right away. If you cancel or move to a cheaper plan, your current plan stays active until the end of the billing period.
What happens to my extra households if I downgrade?
You keep access to every household you already have, but you can't create new ones until you're within the new plan's limit. You can delete households you no longer need from the household switcher menu.
Still have questions?
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